Our warranty compensates customers for tree/shrub/evergreen failures for one year from the purchase date. If the tree/shrub purchased does not survive one year, K&A Greenhouse will reimburse the customer one time for 100% of the purchase price in the form of store credit. 

Replacement trees/shrubs are not guaranteed.

In the case of a warrantied tree/shrub failure, the customer must bring in a photo of the dead plant along with the receipt from K&A Greenhouse showing the date of purchase and purchase price.
If no receipt is present but we can determine the tree/shrub was purchased from us within the past year, a replacement may be purchased at 50% off the original price.

 Exclusions from this warranty include:

• Trees/shrubs that have suffered in appearance but are capable of recovering
• Plants that have not had adequate time to come out of dormancy in the spring
• Plants damaged by improper/delayed planting, insufficient care/watering, insects, pests/pets, disease, or mechanical/storm injury
• Trees/shrubs purchased on clearance from the Bargain Bin
• Herbaceous perennials, annuals, veggies/herbs, baskets/planters, vines, berries, or trees/shrubs/evergreens not transplanted into the ground
• Japanese maples or Butterfly Bush
• Trees/shrubs purchased with warranty credit